MEDICAL / THERAPEUTIC Transportation and Personal Phone Use Policy.

Purpose:
To ensure the privacy and professionalism of ABI Resources staff while providing essential services to our consumers, this policy outlines the procedures for assisting with transportation scheduling and the use of personal phone numbers.

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Transportation Scheduling and Organization

Approved Provider:

ABI Resources staff are required to assist consumers in scheduling and organizing transportation exclusively through the DSS Medicaid-approved provider, Veyo Transportation.

Procedure:

• When a consumer needs transportation for medical or therapeutic appointments, staff must:

• Contact Veyo Transportation using the official channels provided. 

• Ensure all necessary details are communicated to arrange timely and appropriate transportation.

• Confirm the scheduled transportation with both the consumer and Veyo.

 

Use of Personal Phone Numbers and Communications.

Prohibition on Sharing Personal Numbers:

• Employees of ABI Resources are strictly prohibited from providing their personal phone numbers to any medical or therapeutic providers under any circumstances.

• Official Contact Information:

• Staff must provide the following contact information to medical and therapeutic providers:

• ABI Resources Main Number: 860 942-0365

• Official Email: ABI@ctbraininjury.com

Communication Protocol:

• All communications regarding consumers’ medical or therapeutic needs must be conducted through the official ABI Resources contact points.

• Employees are not permitted to contact or respond to calls from medical or therapeutic providers on their personal phones regarding consumer matters.

Emergency Situations:

In the event of an emergency, staff should immediately notify their supervisor and use the designated emergency communication channels.

Monitoring and Reporting:

Compliance with this policy will be monitored regularly. Any violations must be reported to a supervisor or the human resources department immediately.

Disciplinary Actions:

Failure to adhere to this policy may result in disciplinary action, up to and including termination of employment.

Summary
This policy aims to protect the privacy of ABI Resources staff and maintain professional boundaries while ensuring that consumers receive the necessary support for their transportation needs. By adhering to these guidelines, we can provide high-quality service while safeguarding personal information.